Policies

POLICIES

The following explanation of policies are solely for transactions made via our online store (www.shopbergies.com) and are subject to change at any time. Policies regarding operations and transaction made in person at our seasonal pop-up shops can be found here.

Sales & Promotions

Most sales and discount codes cannot be combined. We do not retroactively apply discount codes for orders made before a sales event. 

Domestic Shipping

We want to get you your purchase as fast as possible! Shipments will go out within 3 (business) days from the when the order is processed. Should you require faster service please note in on the checkout page and contact our shipping station at warehouse@shopbergies.com with your order number and request.

We will do our very best to meet your needs!

Bergies™ offers set standard shipping rates within the
Continental United States based on order value as follows:

Orders up to $49.99 incur S&H fee of $9.99
Orders of $25 and up will receive FREE SHIPPING!
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Store Credit cannot be used towards shipping costs.
Please note that we can only offer Free Shipping when the amount paid by customer credit card is $25 or over. Purchases made via store credit cannot receive Free Shipping at this time unless the difference is above $25 and paid by credit card or PayPal. 
We apologize for this inconvenience and appreciate your understanding.

Some item values for oversized or off premise merchandise (stuff that has to be shipped from a different warehouse), have an increased item cost to cover the additional shipping charges and are noted so in the product description. The rates above apply ONLY to addresses located with the Continental United States. The method of shipment will be at the discretion of Bergies LLC. Tracking information will be sent to the email entered at checkout once an order has been processed by our warehouse staff.

Expedited Services will ship out the same day if placed before 1pm EST. Otherwise, the order will process and ship the following business day. Last minute December purchases must be made by 11:59pm EST on 12/18/16 to guarantee arrival by end of day on December 24th and 11:59 EST 12/26/18 to arrive by 12/31/16 within the Continental United States. Please contact warehouse@shopbergies.com before placing a time sensitive order to get a confirmation that your purchase is able to be processed, shipped out and received by you by the time needed.

Expedited flat rate domestic shipping fees are as follows:

Expedited 2 DAY Shipping:
Orders up to $49 incur S&H of $24.99
Orders from $50 to $99 incur S&H of $26.99
Orders of $100 or more incur S&H of $29.99

Overnight Shipping:
Orders up to $49 incur S&H of $36.99
Orders from $50 to $99 incur S&H of $46.99
Orders of $100 and up incur S&H of $69.99

Should an order be deemed oversized or too irregular to fit within the guidelines of our flat rate expedited fees we reserve the right to cancel said order. In such a case the customer would be notified via email and additional payment would be requested for shipping fees. Bergies LLC reserves the right to cancel any order and refund the transaction after 48 hours of additional payment has been requested and not received.

Bergies LLC is not responsible for lost items and/or damages caused by any shipping carrier during shipping – We will however work with the customer to the best of our ability to get reimbursed by said carrier for any issues that may arise. Bergies LLC is not responsible for delayed shipments caused by unforeseen circumstances (like a blizzard) once a package leaves our facilities in Chatham, NY.

International Shipping*

All overseas shoppers must choose from one of the International Shipping rates on the checkout page. All International shipment will be subject to the following fees: 

Standard International Shipping via USPS (6-10 Business Days)

Orders up to $59 incur S&H fee of $22
Orders from $60 to $99 incur S&H fee of $30
Orders from $100 to $200 incur S&H fee of $36
Orders of $200 and up incur S&H fee of $50

Standard Shipping to Canada via USPS (6-10 Business Days)

Orders up to $59 incur S&H fee of $15
Orders from $60 to $99 incur S&H fee of $20
Orders from $100 to $200 incur S&H fee of $25
Orders of $200 and up incur S&H fee of $40

EXPRESS International Shipping via USPS (1-3 Business Days)

Orders up to $100 incur S&H fee of $110
Orders of $100-$199 incur S&H fee of $125
Orders of $200 or more incur S&H of $150

Any additional customs fees and/or taxes are the responsibility of the customer. Bergies LLC reserves the right to bill customers after shipment for any additional fees caused by international shipping.

*Please note that all international shipments are subject to review by a member of the Bergies™ team. Should an order be deemed oversized or too irregular to fit within the guidelines of our flat rate international fees we reserve the right to cancel said order. In such a case the customer would be notified via email and additional payment would be requested for shipping fees. Items shipping from separate warehouses are not eligible for international shipping and their cost will be refunded for all international customers. Bergies LLC reserves the right to cancel any order and refund the transaction after 48 hours of additional payment has been requested and not received.

RETURNS & EXCHANGES 

If you are in anyway unsatisfied with your purchase please contact rex@shopbergies.com. Upon review you will be given an RA number and instructions on how to return/exchange. All returns and exchanges must be unworn and in their original state with packaging. Fees incurred to the customer for return shipping will be given back to the customer via an online store credit with no expiration for use on a future purchase. Bergies LLC reserves the right to deny a return or exchange if a product is not sent back exactly as it was sent out. In such a case said customer would not receive a refund or credit for shipping or cost of goods and any cost to return the goods would be the responsibility of the customer.

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